RESUME

Results-oriented Senior Data Analyst and Project Manager with over 8 years of experience leading teams and delivering data-driven solutions that enhance business performance and customer-centered outcomes. Proven ability to take ownership of the data lifecycle, from data automation to SQL analysis and interactive data visualizations. A dynamic leader dedicated to fostering a culture of excellence and transforming complex data into clear, actionable business intelligence.

0

Years of Experience

0

Dashboards Supported

0

Unique Users

0

Dashboard Views

Professional Experience

Sr. Manager, VBG Sales Analytics and Data Science

Verizon | Jul 2020 - Sep 2024

  • Architected 300+ dashboards on cloud infrastructure with over 2m views from 10k+ B2B users.
  • Launched the first external partner reporting suite for 50+ users, resulting in a 19% increase in product adoption and a 15% YoY revenue increase.
  • Automated reporting processes for 8 channel programs, reducing ad-hoc reporting requests by 20%.

Senior Analyst, Customer Experience (CX) Analytics

Verizon | May 2017 - Jul 2020

  • Improved key market KPIs (NPS, Churn, AHT) by developing and implementing CX models derived from data-driven insights.
  • Engineered CX architecture solutions using SQL and Tableau to support phased production system rollouts.

Senior Manager, Leadership Development

Verizon | Oct 2015 - May 2017

  • Created a digital playbook of best practices that drove measurable improvements in team KPIs.
  • Designed and implemented hands-on skill assessments to ensure leadership sustainability and excellence.

Supervisor, Enterprise Helpdesk

Verizon | Jul 2010 - Oct 2015

  • Managed 24/7 Enterprise helpdesk technical support operations.
  • Led a director-sponsored project that successfully reduced transfers from 8% to < 1% and repeats from 30% to 18%.

Core Competencies

Leadership

  • Team Leadership & Mentoring
  • Cross-Functional Initiatives
  • Change Management

Project Management

  • Agile Methodologies
  • Project Planning & Execution
  • Stakeholder Communication

Data & Analytics

  • SQL & Tableau
  • Data Visualization & Engineering
  • Python & BTEQ

Education & Certifications

Bachelor of Science, Data Management and Data Analytics

Western Governors University | Feb 2023

Key Certifications

Tableau Desktop Certified Associate | Udacity Data Analyst Nanodegree | CompTIA Project+/Network+/A+ | Oracle 12c Database | CIW Data Analyst